Patient-Centered Medical Home Recognition by the National Committee for Quality Assurance (NCQA)

In August 2018, URPG received Patient-Centered Medical Home Recognition by the National Committee for Quality Assurance (NCQA), a private, nonprofit organization dedicated to improving health care quality.

The NCQA Patient-Centered Medical Home program reflects the input of the American College of Physicians (ACP), American Academy of Family Physicians (AAFP), American Academy of Pediatrics (AAP) and American Osteopathic Association (AOA) and others. Patient-Centered Medical Homes (PCMH) provide health care that focuses on the patient and the patient’s needs. PCMHs like URPG Primary Care get to know patients in long-term partnerships, rather than through hurried, sporadic visits. We make treatment decisions with you, based on your preference, and help you become engaged in your own healthy behaviors and health care. What sets a PCMH apart from the rest? United Regional Physician Group Primary Care has implemented practices to keep you as healthy as possible.

Practices include:
Expanded access to your providers. This has been done by extending CarePlus walk-in clinic hours, providing virtual visits through CarePlus-eCare, providing same-day appointments as well as appointments outside of normal business hours (such as late hours, early hours and even Saturdays).

Assigning Care Managers. Care Managers are available to patients with multiple chronic conditions who could use more attention and assistance.

Shared decision making. For preventative exams, patients and providers can make determinations on an individualized plan.

Enhanced aftercare assistance. Following an office, ER, or hospital visit, we want to be certain you have the appropriate follow-up care (included appointments and lab work and diagnostic results). And Data Specialist are checking to make sure you are current on preventative screenings and scheduling exams when necessary.