over the shoulder view of a computer user looking at a web page.

7/19 Cancellations due to the global Crowdstrike incident.

Update 3:34 pm: We are pleased to announce that most systems have been restored across our organization and we have resumed normal operations. Again, we are extremely grateful for the hard work and expertise of our Information Technology Team and all staff’s advanced preparations for downtime procedures. Patients and families, thank you for your patience.

As previously communicated, United Regional was impacted by the global CrowdStrike incident which caused multiple system outages. This resulted in the need to cancel appointments today at United Regional Physician Group (URPG), along with non-emergent procedures at the hospital; our teams are working directly with patients whose appointments or procedures need to be rescheduled. CarePlus, outpatient radiology and laboratory services at Barnett Road Medical Building will be back to normal operations tomorrow.

Caring for our patients remains our highest priority and our workforce is well trained in providing excellent patient care with established downtime procedures. Fortunately, CrowdStrike has identified the issue and deployed a fix for the servers. United Regional servers have now been recovered. We are extremely grateful for the hard work and expertise of our Information Technology teams, who are working diligently to restore computer workstations as quickly as possible.

We recognize the disruption this has caused and thank our patients and their families for their understanding. In addition, we appreciate our staff for their advanced preparations for downtime procedures such as this, and for their commitment to delivering excellent care to our patients.

Where is United Regional Physician Group located?

You can find information about United Regional Physician Group locations and hours by visiting: urphysiciangroup.org/locations/

Where should I park?

United Regional Physician Group facilities offer ample self-parking options with signage indicating reserved spots for patients with special needs. 

Is United Regional Physician Group wheelchair accessible

All United Regional Health Care System patient care facilities are wheelchair accessible.

Where can I submit feedback for United Regional Physician Group?

Our Patient Experience Department is here to listen to your feedback. Reach them directly by calling 940-764-3687 or 940-764-3685.

Can I pay a bill online?

You can pay your bill online using MyChart or by visiting MyChart. For additional billing questions, please click here.

What insurance does United Regional Physician Group accept?

For more information about accepted insurance providers, please click here.

How can I fill my prescription?

Please contact your provider directly with questions regarding prescription refills.

How do I register for MyChart?

You can register for or log into MyChart by visiting: mychart.unitedregional.org/.

How can I self-schedule with MyChart?

To learn more about the various options for MyChart Self-Scheduling, please click here.

How do I obtain my medical records?

For information on how to obtain your medical records and to download the required authorization forms, please click here.

Where can I go for minor injuries and acute visits?

Our CarePlus clinic offers appointments for acute visits and minor injuries. Please schedule your visit through MyChart or by calling 940-764-5503. Limited walk-in visits are available. For more information please click here.

Do you offer virtual visits?

United Regional is pleased to offer virtual visits with many of our United Regional Physician Group providers. Secure video visits allow you to receive the same high-quality care as you do in the clinic. Learn more at urphysiciangroup.org/mychart-virtual-visits/.

What if I require different forms of communication?

Translation services are available in several languages, as well as ASL for the hearing impaired. Please inform the receptionist or your nurse if you are in need of these services.

How can I volunteer at United Regional Physician Group?

For more information about volunteering, please visit unitedregional.org/volunteer/.

How can I apply for a job at United Regional Physician Group?

For information on United Regional Health Care System careers, please visit unitedregional.org/careers/.